Forum Discussion

RichD's avatar
RichD
Active Contributor
3 years ago
Solved

Outlook plugin not showing installed, but still in outlook.

I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon.  Read it cou...
  • RichD's avatar
    RichD
    3 years ago

    KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised: 

  1. Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this) 
  2. Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn
  3. Reinstall the GoToMeeting Outlook Plugin

Can you let me know if this helps? Thanks. 

RichD's avatar
RichD
Active Contributor
3 years ago

Here is what I have done so far

 

I will try the key you mentioned below