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Forum Discussion
RichD
3 years agoActive Contributor
Outlook plugin not showing installed, but still in outlook.
I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon. Read it cou...
- 3 years ago
KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this. Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.
KateG
3 years agoGoTo Manager
Hi RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised:
- Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this)
- Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn
- Reinstall the GoToMeeting Outlook Plugin
Can you let me know if this helps? Thanks.
RichD
3 years agoActive Contributor
Here is what I have done so far
- there is no mentioned of Goto in Add/remove programs, Outlook addons, or Startup items
- Installed goto meeting and goto outlook plugin and then uninstalled them both // no change
- check the Outlook "get add-ins" and nothin was there for goto
- from the outlook add-ins, installed the goto plugin and removed it // no change
- Tried the registry steps mentioned in these 2 articals
I will try the key you mentioned below