Forum Discussion

RichD's avatar
RichD
Active Contributor
2 years ago

Outlook plugin not showing installed, but still in outlook.

I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon.  Read it cou...
  • RichD's avatar
    RichD
    2 years ago

    KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

KateG's avatar
KateG
GoTo Manager

Hi RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised: 

  1. Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this) 
  2. Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn
  3. Reinstall the GoToMeeting Outlook Plugin

Can you let me know if this helps? Thanks. 

RichD's avatar
RichD
Active Contributor
2 years ago

Here is what I have done so far

 

I will try the key you mentioned below