Forum Discussion

RichD's avatar
RichD
Active Contributor
2 years ago

Outlook plugin not showing installed, but still in outlook.

I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon.  Read it cou...
  • RichD's avatar
    RichD
    2 years ago

    KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

RichD's avatar
RichD
Active Contributor

Hello,

 

 I looked and that Regkey was not even there. Like I said, there is no signs of it even being installed, except, it popping up when the user opens a blank meeting.

KateG's avatar
KateG
GoTo Manager
2 years ago
RichD Can you try checking this? The plugin used to create a 2.0 folder that would work as an installation path, once deleted it would get rid of it. 
  1. Close all Outlook windows
  2. Hold the Windows key and press R to open the Run window (bottom left)
  3. Type in %localappdata%\apps
  4. Click OK
  5. Delete folder named 2.0
  • Note: If an access denied or other permission error is seen, reboot the computer and try to delete again.
  • RichD's avatar
    RichD
    Active Contributor
    2 years ago

    KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

     

     

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      RichD I'm not sure how this happened either. Thanks for sharing your solution!