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Majusch's avatar
Majusch
New Contributor
4 years ago
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Problem with using Kandao Meeting Webcam in GoToMeeting App

Hello,   Im trying to use the GoToMeeting App for Windows with my Kandao Meeting 360° Webcam, however when im trying to activate it in the preferences, i always get the error "failed to initialize ...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago
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Majusch  Can you please confirm the operating system and GoToMeeting software version you have installed there? 

 

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Majusch
New Contributor
4 years ago
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Operating System is Windows 10 Pro 21H1 and GoToMeeting Version is 10.17.0 Build 19796

  • RobertHess's avatar
    RobertHess
    GoTo Contributor
    4 years ago
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    Hi Majusch,
    you could try using the web version of GoToMeeting in Chrome. (app.gotomeeting.com -  if you just wanna join a running session or via the Hub when you are the organizer - https://global.gotomeeting.com/#/meetings/anytime-meetings)
    This would even transmit 1080p in 1:1 sessions, and i would expect also that chrome does proper downscaling for smaller resolutions.
    Can't test the downscaling right now as I do not have a 1080p-only cam at hand. But transmitting 1080p definitely works.
    Cheers

    Robert