Forum Discussion

Christastic's avatar
Christastic
New Contributor
5 years ago

Profile picture doesn't show in Gotomeeting

I've updated my profile picture in my account settings via the website. This profile picture does not show up in the gotomeeting app.

 

I would like to have this show when my camera is turned off. I don't see a way to do this in the app preferences.

 

Thanks,

Chris

  • KateG's avatar
    KateG
    3 years ago

    Welcome to the Community ERTCh you can update your photo with the new Goto app experience, this article shows how that can be done. 

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Christastic

    Try this manual removal technique by locating <user>\AppData\Local\Temp\G2MWTMyProfile

     

    Then delete the picture there, and upload a fresh version thereafter.

    • Christastic's avatar
      Christastic
      New Contributor
      5 years ago

      Hi there - do you know where i can find that file on a mac?

    • dharlow's avatar
      dharlow
      Active Contributor
      5 years ago

      We don't see any profile pictures in Go To Meeting, it seems to be a Lab's function that does not work either on the Mac (or on Windows in our tests).

      As your competitors have working profile pictures for their meeting participants is there a plan to add this to GoToMeeting? Not everyone can participate by video and 10 months+ of looking at initials in meetings is getting old. AshC

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        dharlow  I will try to get an update around the status of this feature request from the team.