Recorded the session, but no video visible...

Question

Hi!I recorded a session in my meeting room, but there is only sound. No video....Do you have an advice for me? Thanks in advance.&nbsp;Elisabeth&nbsp;

kateg · Answer

Hi Elisabeth-3105&nbsp;
Thanks for getting back to me. From my original post, was it a local recording? &nbsp;If so, webcams are not shown in local recordings. In order to have webcams shown you should switch to online (cloud) recording.&nbsp;
Here's the steps:&nbsp;

Sign in to your account at&nbsp;https://dashboard.gotowebinar.com.
Select the&nbsp;Settings&nbsp;icon and then&nbsp;Recording&nbsp;&gt;&nbsp;Saving and Sharing.
Select the location you want to store recordings:

Save recordings to Video Library (Recommended)&nbsp;— Recordings are stored automatically in your&nbsp;Video Library, can include webcams (select&nbsp;Show webcams in recordings&nbsp;to include them), and can easily be edited, viewed, and shared online.
Save the recordings to my computer&nbsp;— Recordings are saved locally to a folder on your computer (the&nbsp;Documents&nbsp;folder by default, but you can change the folder location from your&nbsp;Preferences). Webcams are not included and recordings must be manually converted and then uploaded to your&nbsp;Video Library&nbsp;before you can view and share them. Any password protected webinars will be saved locally by default for security purposes.

Note: There is no storage limit size or expiration date for your recordings.

elisabeth-3105 · Answer

Thank you, dear KateGMeanwhile, I learned that&nbsp; the webcam was not activated by default. I never ever worked with a conferencing system which had as a default recording audio only... Now problem has been solved. Thank you for all your efforts.&nbsp;All the best, Elisabeth

kateg · Answer

Hi Elisabeth-3105 Welcome to the Community,&nbsp;
&nbsp;
Was it a local recording without screen or video sharing? &nbsp;If so, webcams are not shown in local recordings. In order to have webcams shown you should switch to online (cloud) recording.&nbsp;

elisabeth-3105 · Answer

Hi KateGThanks for catching up. I was using meeting. Now, I tried out my goto.training. Indeed, it is recording, but still only audio. This must be a joke...&nbsp;And I do not see where I could change setting.&nbsp;My advice would be to change settings in a way that recording video AND audio is active.&nbsp;Maybe you can help with another advice.&nbsp;Kind regards, Elisabeth&nbsp;&nbsp;