Recording does not have audio
I recorded a session but when I opened it, I can see the video, but it has no audio. Please assist as I am unable to re-record this session and I need to send it to some colleagues overseas. Is there...
Forum Discussion
Hi Lana2 welcome to the GoTo Community. Our support team can take a look and see what is going on. Can you please PM me the Meeting ID and I can create a case for you for the support team to review? Could you also let me know if you used Voip or dial-in?
Hello KateG. Thank you for responding. I also used Voip, I did not dial in to conduct this session.
Hi Kate -- I've had two recordings lately with the same problem. I did a test recording in our Personal Room, and audio recorded fine. I sent a message to support, but haven't heard back yet.
Hi Walvis welcome to the GoTo Community. Sorry to hear you are having issues. I was not able to find a case associated with your account so I created a case for you. Someone from support should be reaching out soon.
