The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Lana2's avatar
Lana2
New Contributor
3 years ago
Solved

Recording does not have audio

I recorded a session but when I opened it, I can see the video, but it has no audio. Please assist as I am unable to re-record this session and I need to send it to some colleagues overseas. Is there...
  • KateG's avatar
    KateG
    3 years ago

    Hi Lana2 welcome to the GoTo Community. Our support team can take a look and see what is going on. Can you please PM me the Meeting ID and I can create a case for you for the support team to review? Could you also let me know if you used Voip or dial-in? 

Lana2's avatar
Lana2
New Contributor
3 years ago

Hello KateG. Thank you for responding. I also used Voip, I did not dial in to conduct this session.

KateG's avatar
KateG
GoTo Manager
3 years ago

Lana2 thanks! Someone from Support will reach out to you.