Forum Discussion

Annkatrin's avatar
Annkatrin
Active Contributor
4 years ago

Recording is sometimes framed by a black border

I have a problem of understanding about the recordings. Sometimes the shot is framed by a black border, and sometimes not. What is the reason for this? Is it possible to turn this off, or make cert...
  • AshC's avatar
    AshC
    4 years ago

    Annkatrin  I believe this only occurs when recordings are stored locally.  If you switch to the cloud the display size should adjust fluidly. 

Annkatrin's avatar
Annkatrin
Active Contributor

AshC  

 

Are all of your meetings hosted / presented from the same computer? 

No, I use GoToMeeting with customers and work colleagues to discuss problems. Each participant can share and share their own screen.

 

Was this a local or cloud recording when you hosted the broadcast? 

I save the recording locally.

 

Can you also specify what display settings you use there? 

Do you mean the typical display resolution, or do you need other information here?

Display resolution: 1920*1080

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Annkatrin  I believe this only occurs when recordings are stored locally.  If you switch to the cloud the display size should adjust fluidly. 

  • Annkatrin's avatar
    Annkatrin
    Active Contributor
    4 years ago

    AshC 

    Thanks for your help! I will try that out.
    But I have one more question: how can I enable the cloud?

    The recordings should, I imagine, be displayed with the chronicle, right?

    • Annkatrin's avatar
      Annkatrin
      Active Contributor
      4 years ago
      Never mind! Found the setting 😉
      • Annkatrin's avatar
        Annkatrin
        Active Contributor
        4 years ago

        Just wanted to add that saving recordings to the cloud works wonderfully! It solves my problems completely!