Forum Discussion

Jürg Schärer's avatar
Jürg Schärer
New Member
9 years ago
Solved

System slows dramatically down during GoTo Meetings

Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow do...
  • AshC's avatar
    AshC
    9 years ago

    Hi Jürg,
    Sorry for that.
    What can sometimes happen after an update, is that the hardware may also need some new driver information.  I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again:  http://www.dell.com/support/home/us/en/19?app=drivers

     

     

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi aliakhz, welcome to the Community, 

 

Can you clarify if you are using GoTo Meeting or GoTo Webinar? 

 

If you are using Webinar are you using the Classic or new experience? 

 

Classic: 

 

 

 

 

 

 

 

 

New: 

aliakhz's avatar
aliakhz
Visitor
2 years ago

I join a webinar with my webcam on GoTo Meetings, and the app uses up all of my CPU.  My laptop overheats, my battery drains quickly (whether camera is on or off), and most importantly my camera freezes and I am having a very bad experience.

I am missing most of my webinars due to this. I am unable to participate and I have 11 more days to go.
I need a fix to this problem please.
My camera is the only one that freezes. All of the other participants are fine. 
At the beginning I thought it was an internet connection issue, but I checked and it is fine. This happens only with GoTo Meetings.

 

I use a MacBook Air M2, my iOS is MacOs Sequoia version 15


Please support if possible.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi aliakhz, 


    We aren't currently seeing issues with GTM performance. Have you tried Efficiency mode?

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Also if you are experiencing issues while it happens you can report them, as mentioned here, and get technical input. 

     

     

     

    • aliakhz's avatar
      aliakhz
      Visitor
      2 years ago

      Hello,

       

      I cannot find this settings page anywhere.

      The only setting window I can access is the one in the picture. 

       

      I receive the link to the webinar, and I join. The first time I joined a prompt to install GoTo Meeting appeared, which I approved.