Forum Discussion

Avan's avatar
Avan
Active Contributor
5 years ago

Unable to process payment

I'm getting a "We apologize, but your order is unable to be processed at this time. Please try again later." message while trying to upgrade free trial and purchase GoToMeeting Business. Previous solutions to the same problem didn't work - I'm using a private internet connection, credit card is active, number of licences seems to be correct, cleared local cache, and still cannot make a payment. Don't have an opportunity to call the support on the phone, is there any other way to reach them or any solutions to the problem other than mentioned before?

Can I pay for a subscription through PayPal?

  • Avan's avatar
    Avan
    5 years ago
    Found out that LogMeIn currently doesn't accept payments from my region.
    Thank you AshC and mediateca for your replies.
  • mediateca's avatar
    mediateca
    Active Contributor
    5 years ago

    Hi Avan,

     

    I'm having the exact same issue with a GoToWebinar Pro plan and haven't recieved an answer yet....

     

    Regards.

    Rod.

    • Avan's avatar
      Avan
      Active Contributor
      5 years ago

      AshC Tried that too to no avail.

      Money had been taken from my account and then immediately returned back - the transaction was cancelled, not by me, obviously. Same thing with different cards at different banks & different billing contacts.

  • Avan's avatar
    Avan
    Active Contributor
    5 years ago
    Found out that LogMeIn currently doesn't accept payments from my region.
    Thank you AshC and mediateca for your replies.
  • EbMester01's avatar
    EbMester01
    New Member
    4 years ago

    Hi!

     

    I tried yesterday pay for GoTo Meeting monthly but i couldn't. Can you help to me about it?

     

    Thank You!

    Best Regards

    Erika Tóth