Forum Discussion

sharvey_demodia's avatar
sharvey_demodia
New Member
5 years ago

Unable to share screen since upgrading to Big Sur

Hi all,   Since upgrading to the latest MacOS Big Sur, none of our team are able to use the screen share function from the desktop app. It just continually says, "waiting for next screen" in the sh...
  • AshC's avatar
    AshC
    4 years ago

    Hello everyone,

    We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers.  If you were to utilize Safari or another alternate then you should receive the correct GoTo interface. 

     

    I expect a fix for this behavior in the next GoTo release, and thank you for your patience.

chiaradestefani's avatar
chiaradestefani
New Member

I use a MAchintosh upgraded into Mac Os Big Sur 11.1

Since I made the upgrade, I cn't use Go to meeting anymore, I can't share my screen and I can't download go to meeting because it doesn't recognize the new system.

Anyone with this problem?

RedRockMatt's avatar
RedRockMatt
Active Contributor
4 years ago

Yes, there is a whole thread on this topic. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hello everyone,

    We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers.  If you were to utilize Safari or another alternate then you should receive the correct GoTo interface. 

     

    I expect a fix for this behavior in the next GoTo release, and thank you for your patience.

    • RedRockMatt's avatar
      RedRockMatt
      Active Contributor
      4 years ago

      AshC  Thank you. I just tested this by switching my default browser from Chrome to Safari. Seems to work now. Really appreciate the help -- this was really affecting my work life. 

    • RedRockMatt's avatar
      RedRockMatt
      Active Contributor
      4 years ago

      AshC Would you mind posting up here when the issue is fixed with Google Chrome so I can switch it back to my default browser? Thank you!

    • pdgessler's avatar
      pdgessler
      New Member
      4 years ago

      I had the same problem launching a webinar from Chrome after updating my Mac to Big Sur. My microphone still worked but I was unable to share my screen, both of which had previously worked in Catalina.

       

      I tried toggling Screen Recording permissions off and back on again (at System Preferences -> Security & Privacy -> Privacy) and rejoining a webinar, but unfortunately, that didn't solve the problem.

      Then I found this post, which sounded promising as a workaround. I tried launching the webinar through Safari and it allowed me to share the screen, but not my microphone. Now when I go back to launching from Chrome, I still can't share my screen. But now even the microphone doesn't work. I can see the level meter move when I talk, so the mic is working and GoToMeeting can see it. But no sound is sent to the other participants in the webinar.

      Any suggestions on how I can get back to at least being able to share sound? Even if I have to wait for the next GoTo release for screen-sharing to work again.

      • BMRIdeas's avatar
        BMRIdeas
        Active Contributor
        4 years ago

        I have found that a meeting started or entered via Firefox 83.0 (64-bit) works.  My experience now is that even using the web app, if launched from Chrome I cannot use the microphone anymore.