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Unable to share screen since upgrading to Big Sur
Hi all, Since upgrading to the latest MacOS Big Sur, none of our team are able to use the screen share function from the desktop app. It just continually says, "waiting for next screen" in the sh...
Hello everyone,
We believe this behavior is being caused specifically by launching the meeting through Chrome web browsers. If you were to utilize Safari or another alternate then you should receive the correct GoTo interface.
I expect a fix for this behavior in the next GoTo release, and thank you for your patience.
@AshC Just checking in on this. Having Safari as my default browser has fixed the problem but impedes my general workflow efficiency, since all my accounts are setup on Chrome. Any update on whether the problem has been fixed and we can switch back to having Chrome as the default browser on Macs with Big Sur?
It is currently being rolled out to all customers. If you are a member of a larger corporate account then you may be last in line for the upgrade, as we tend to wait until administrators are prepared to alert their entire team about the changes.
AshC Can you update the downloadable version? Your download page is still providing the older version, 10.14.0 Build 18962.
Hi RedRockMatt
The version of GoToMeeting you end up using is set on your account, so if you have been enabled for the latest version and start a GoToMeeting if it is not already installed on your computer it will download and install first and then the meeting will start. I took a look at your account and it is set to the latest version 10.15 so if you start a GoToMeeting that is what should launch and anyone joining your meeting will also be on that version.
GlennD Thanks for looking into this. Am I doing something wrong? I use GTM 2-8 times daily for meetings. Probably half of those, I am the organizer/host. I just fired up the desktop app and it's still the older version. And I do have preferences set to automatically update.
Here is what I am seeing:
