Forum Discussion

keiko-ota-jp's avatar
keiko-ota-jp
New Contributor
5 years ago

URGENT: CAN'T CONNECT to GoToMeeting homepage - ERR_CONNECTION_RESET

We can't access the GoToMeeting website( https://www.gotomeeting.com/ ) via the university's network from last week. We confirmed from different computers(Windows/Mac), browsers(FireFox, Safari, Chro...
  • AshC's avatar
    AshC
    5 years ago

    That's great to hear, glad you got connected.

keiko-ota-jp's avatar
keiko-ota-jp
New Contributor

Hi AshC ,

 

Thank you for your advice. I confirm the web request is NOT blocked on campus using tracert command. The image below is the result. This was done from Japan time 2020/06/02 10:22:35(JST) to 2020/06/02 10:23:03(JST).

 

It seems we could reached to your CDN service( akamaitechnologies.com ), and your service reset our request. First of all, can you check the situation there?

 

Thank you.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

While I can't see individual IPs attempting to connect, I would suggest you reach out directly to your IT group for options to create a clear path to egwglobal.gotomeeting.com .

  • keiko-ota-jp's avatar
    keiko-ota-jp
    New Contributor
    5 years ago

    Hi AshC, thank you for your advice! Our IT department found the security software determined that gotomeeting was P2P software, and blocked access. After fixed it, we could access to the GoToMeeting website( https://www.gotomeeting.com/ ) and could hold meetings!!

     

    I'm really appreciated for your help. Thank you again!!

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      That's great to hear, glad you got connected.