The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
USB audio interface drops halfway through a meeting
This problem somewhat "new" to us, but has been seen for several months. Tracking down the root cause has been frustrating. We are using a Focusrite Scarlett 2i2 USB audio interface to connect o...
Well, that *was* a couple of years ago. 🤔 My recollection is that we replaced the USB cable and that resolved the problem.
Hi DaveInNH
Your problem does sound unique. Once the connection is made, it should not suddenly drop while in session.
Are you able to call into Support from a computer where this recently occurred? We will need to gather GoTo log files, and also local event logs from the PC itself, in order to examine any correlations.
I have the organization's laptop on which the problem occurs at home with me now. So, yes I can participate in a support "call" on that machine. Do I need specific instructions as to how initiate that? BTW, our next conferenced meeting is in just a litte over a week from now, so it would be great to find some insight before then.
DaveInNH Just click the 'Contact' or 'Call Support' option on the support article, then select a local area number you can dial. Customer Support can gather the necessary logs to further the investigation.
What was the solution to this please? Having the exact same problem.
