The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
DaveInNH
4 years agoActive Contributor
USB audio interface drops halfway through a meeting
This problem somewhat "new" to us, but has been seen for several months. Tracking down the root cause has been frustrating. We are using a Focusrite Scarlett 2i2 USB audio interface to connect o...
- 2 years ago
Well, that *was* a couple of years ago. 🤔 My recollection is that we replaced the USB cable and that resolved the problem.
AshC
4 years agoRetired GoTo Contributor
DaveInNH Just click the 'Contact' or 'Call Support' option on the support article, then select a local area number you can dial. Customer Support can gather the necessary logs to further the investigation.
David_NEFMC
2 years agoNew Contributor
What was the solution to this please? Having the exact same problem.
- DaveInNH2 years agoActive Contributor
Well, that *was* a couple of years ago. 🤔 My recollection is that we replaced the USB cable and that resolved the problem.
- David_NEFMC2 years agoNew Contributor
Wow, thanks for the quick reply! We run hybrid meetings for the Federal government and these dropouts are killing us. We have to combine meeting room audio and webinar audio for all participants so need to resolve audio interface dropouts. I've done all the power settings; next up is a better quality USB cable, powering the audio infterface (instead of bus power); and increasing the USB buffer size.