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USB audio interface drops halfway through a meeting
This problem somewhat "new" to us, but has been seen for several months. Tracking down the root cause has been frustrating. We are using a Focusrite Scarlett 2i2 USB audio interface to connect o...
Well, that *was* a couple of years ago. 🤔 My recollection is that we replaced the USB cable and that resolved the problem.
DaveInNH Just click the 'Contact' or 'Call Support' option on the support article, then select a local area number you can dial. Customer Support can gather the necessary logs to further the investigation.
What was the solution to this please? Having the exact same problem.
Well, that *was* a couple of years ago. 🤔 My recollection is that we replaced the USB cable and that resolved the problem.
Wow, thanks for the quick reply! We run hybrid meetings for the Federal government and these dropouts are killing us. We have to combine meeting room audio and webinar audio for all participants so need to resolve audio interface dropouts. I've done all the power settings; next up is a better quality USB cable, powering the audio infterface (instead of bus power); and increasing the USB buffer size.
