Forum Discussion

Mediantos's avatar
Mediantos
New Member
16 hours ago

Video not working during online meeting

Video is not working when organizing an online meeting. The following error appears:

"Stopped sharing your camera
We apologize, but we're experiencing difficulties with the video conference and are no longer able to share your camera."
(see attached screenshot)

There were 5 participants from different regions around the world, using various operating systems. We tried both the desktop application and the browser version. In all cases, the result was the same: video did not work for any of the participants.

We also tried restarting the computers, but that did not help either.

Audio, however, works without any issues.

1 Reply

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  • KateG's avatar
    KateG
    GoTo Manager
    8 hours ago

    Hi Mediantos​, welcome to the Community

    This error message is often associated with firewall or antivirus settings on the organizers side; however, if all 5 participants could not use their camera, it would be something else. 

    •  Is this the first time you’ve encountered this issue, or has it happened before?  
    • Were you able to do a test meeting after to see if this happened again? 

    If the problem persists, we can review logs or work with our support team who can do a test remote session to review further.