Forum Discussion

Di4Resume's avatar
Di4Resume
New Contributor
7 years ago

Virtual Background for Webcams

I am a Mac user & was wondering if "Go-To-Meeting" have an option for adding a different background during Webinars?  ZOOM offers a free Virtual Background feature that allows you to display an image...
  • KateG's avatar
    KateG
    3 years ago

    We listened to you and Virtual Backgrounds are now available in GoTo Meeting through the GoTo App with default and custom backgrounds!

     

    • Along with the Default backgrounds provided by GoTo, Users can add up to 10 custom backgrounds of their choice.
    • Custom background in GoTo helps show off your own personal style and make meetings more fun and inclusive! It provides a great way to minimize those distractions and bring in new ways to meet face to face.
    • We recommend uploading images with an aspect ratio of 16:9 and a resolution of at least 1280x720 pixels (720p) if possible. The higher the resolution, the better your images will appear.
    • You can point to a custom background stored in your local machine from Hallway as well as from In-Session – Camera Setting tab by click on “+” symbol

     

    Check out this article for more information.

     

tomstepanski's avatar
tomstepanski
New Member
2 months ago

Unfortunately, none of the above works. I cannot add background photos, when i click nothing happens. I cannot type in the give feedback in the virtual background options.

It would be nice to have some ocean water scenes if we cannot add our own

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi @Tomstepankski, 

    Nice to see you. 

    Did you take a look at the video in this article? It's pretty helpful. 

    Can you tell me more about how you are trying to add a custom background? Are you on the new GoTo app? Are you using a computer or a mobile device? What are you clicking that doesn't do anything? 

    • tomstepanski's avatar
      tomstepanski
      New Member
      2 months ago

      Yes, I looked at that video and what i have looks nothing like the screen in that video.

      We have been using GoTo Meeting since 2020. I teach real estate classes virtually. Usually 7 to 9 hours a day.

      I have an MSI computer with a Intel core i7 14th Gen 3.40GHz 64 bit 20-Core processor and a GeForce RTX 4070 SUPER 12 GB GDDR6X video card and I have 64GB DDR5 5600 XMP 3.0 RAM  and a 2tb SSD main drive

      This is what I bought from New Egg.

       MSI Gaming Desktop Aegis RS2 C14NUE7-824US Intel Core i7-14700KF 16GB DDR5 2 TB PCIe SSD GeForce RTX 4070 SUPER Windows 11 Home 64-bit and i upgraded the RAM to 64GB of DDR5 5600 XMP 3.0.

      I am using Windows 11 home version 10.0.22631 Build 22631 operating system

      My GoTo versions is 4.11.0

      When I start my session and get online, i get logged into the system. I have the tool bar popped out and free floating. 

      When I click the down arrow next to the camera button I have an option for Camera Setting, Backgrounds, and  Actions.

      I click on the option for Select Virtual Backgrounds. My camera opens up and i see me and it states I am broadcasting.

      Under my image I see the option to select my Camera, Camera zoom, Mirror my video, Virtual background, Blur, Custom backgrounds with a black placeholder with a + sign in the center, and under that, Default backgrounds with 8 images, and below that is Report camera issues.

      And below that is Give feedback on virtual backgrounds.

      When I try to click the + sign in Custom backgrounds section to add an image, nothing happens.

      So, I give feedback on virtual backgrounds option, and I give it a 1 star and that when the feedback window opens. I cannot type in that box, so i have to type my message in Notepad and eventually i can get it pasted in that box using CTRL+V.

      So, whatever I have "is not functioning within normal operational parameters". (To quote Data on Star Trek) 

      I can change the background using the stock background photos in the Default background, however the program will not allow me to add Custom backgrounds

      • KateG's avatar
        KateG
        GoTo Manager
        31 days ago

        Hi tomstepanski

        Thanks for the detailed response, it's helpful. You are on the new app, but I don't know why what you see is not what appears in the video.

         When you first start or join a GoToMeeting in the GoTo App you can preview your webcam and audio settings, and select a virtual, blurred or custom background on the preview screen (which is what is shown in the video). Once you are in the meeting you can open your camera settings to change the background settings, which is what you are doing. 

        One note, you wrote: 

         I have the tool bar popped out and free floating. 

        When I click the down arrow next to the camera button I have an option for Camera Setting, Backgrounds, and  Actions.

        You need to be merged to change the virtual background, the option to change backgrounds isn't there: 

        Once merged there is an up arrow that allows you to change the camera: 


        Aside from that, the issue appears to be that something is blocking you from redirecting to an image folder on your computer. I'm also not able to replicate why you aren't able to write feedback directly into the feedback space.

         It could be a firewall setting.

        You can also contact customer support who can walk through a test meeting with you and check the set-up.