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Forum Discussion
GregGBA
9 months agoActive Contributor
Unable to connect and not receiving reset password email
Hello,
I have an issue with my account : I am not anymore able to connect to my account.
(seems to be a basic "wrong account/password" error)
And if I ask to reset my password, I am not receiving any email from Goto.
Any pending issue on your side ? (no email blocked on my side)
Thank you !
Greg
I contacted the support.
I am able to connect thru Web console
So I will uninstall/install the desktop app to see if it fix the issue...
thanks for the help !
8 Replies
- GregGBA9 months agoActive Contributor
I contacted the support.
I am able to connect thru Web console
So I will uninstall/install the desktop app to see if it fix the issue...
thanks for the help !
- KateG9 months agoGoTo Manager
Hi GregGBA
Sorry to hear this. We sent the email again.
If you are still having issues, please try customer support who can walk through the steps and review what may be causing the issue.
- GregGBA9 months agoActive Contributor
I tried to do a "forgot password" again, I am waiting for the email
and BTW I am using the PC app, not a browser client app - KateG9 months agoGoTo Manager
GregGBA We aren't experiencing issues with password reset. Can you try resetting the password again? You may also want to try using a different browser or in incognito mode.
- GregGBA9 months agoActive Contributor
I got your email, thanks !
I tried to put my actual password but got an error that I can't use my actual password... :-| Which is not a good news.
After having set a new password, I still got the error "That's not the right email or password. Please try again." when I try to connect to the app.
So issue seems not linked to the password itself but to the app instead. - KateG9 months agoGoTo Manager
GregGBA the team just sent a request email, can you confirm if it was received?
- GregGBA9 months agoActive Contributor
thanks
yes, I already tried all of thatnothing is blocked on my side (Spam, quarantine, ...)
- KateG9 months agoGoTo Manager
Hi GregGBA
Welcome to the Community.
Did you check your spam folder and review this article?
If you still haven't received it, I can check for any flags on your email address with the team. Just let me know. Thanks.