Unable to connect and not receiving reset password email

Hi GregGBA 

Sorry to hear this. We sent the email again. 

If you are still having issues, please try customer support who can walk through the steps and review what may be causing the issue. 

I tried to do a "forgot password" again, I am waiting for the email

and BTW I am using the PC app, not a browser client app

GregGBA We aren't experiencing issues with password reset. Can you try resetting the password again? You may also want to try using a different browser or in incognito mode. 

I got your email, thanks !

I tried to put my actual password but got an error that I can't use my actual password... :-|  Which is not a good news.
After having set a new password, I still got the error "That's not the right email or password. Please try again." when I try to connect to the app.

So issue seems not linked to the password itself but to the app instead.

GregGBA the team just sent a request email, can you confirm if it was received? 

thanks

yes, I already tried all of that

nothing is blocked on my side (Spam, quarantine, ...)

Hi GregGBA 

Welcome to the Community. 

Did you check your spam folder and review this article? 

If you still haven't received it, I can check for any flags on your email address with the team. Just let me know. Thanks.