The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
"A required certificate is not within its validity period" - eight or more users can't connect
I am being blitzed by emails from my users, all reporting that they are getting the following message.
"GoTo Opener encountered an error:
A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. Failed to download GoToMyPC from our servers."
I will be contacting customer support as soon as I can get the get-help page to actually let me contact a human being, as the page keeps saying "oh, don't you want to look up another resource instead?", but in the meantime how the hell do I get my investment team connected again?
Hi,
The following steps will ensure that you have the required certificate installed and that it has the correct permissions enabled:
- Navigate to this verification page. If the page doesn’t load, that means they do not have Digi cert on the machine. You can download the root cert at DigiCert (DigiCert Trusted Root G4, DER format, parent web page link ) and install it by choosing local machine as option.
- If you have certificate already installed, and still facing the issues then follow the below steps :
- Select Run from the Start menu, and then enter certlm.msc.
- Find DigiCert Trusted Root G4, right click on “properties”.
- Select third radio button (Enable only for the following purposes) under “Certificate purposes”, and check “Server Authentication”, “Client Authentication”, “Code Signing”, “Secure Email”, “Time stamping”
- Click on apply.
Once you have completed these steps, sign into your GoToMyPC account and try to connect to your Host computer.
EDIT - Including info from follow up posts later in this thread:
We have developed an executable for those customers still having issues after the fix was released:
- Please download this file and run it once on the local (Client) computer that you are connecting from.
- Sign into your GoToMyPC account and connect to Host as you always do.
If you are not using MFA or SSO on your account you can also download the GoToMyPC client-app and connect to host computer using client app.
If you are still unable to connect after doing this, please give our toll-free support a call and they will assist further.
66 Replies
Confirmed.
FYI - It's now available for some of my staff. Looks like it's rolling out slowly
Not an expert, but if their SSL certificate(s) expired then then have to renew the certificates and then upload the certificates to their servers, which could take time to renew and then upload. Then the certificates have to propagate.. Or they could just still be looking for the problem.
We continue to work on this issue, the 2 hour time frame was given as an estimate. Once we have confirmed the issue is resolved the status page will be updated.
lol - I meant it's been 2 hours since they said it would be fixed in 1 to 2 hours
It's been 5.5 hours!!!
The service has been down since 8:00 AM EST.
- 2 hours later - whats the story??
We apologize for any frustration. Our engineers continue to work actively on the fix. We expect this issue to be resolved by next 1-2 hours and will provide another update when it is available.
Updates are posted to our status page https://status.logmeinaccess.com/
Seems to works on MAC.
Same here from Washington DC
Nov 3rd 10:42 AM
