Forum Discussion

DareIng's avatar
DareIng
New Contributor
2 years ago

GoToMyPC Host login problems

 

Hi, 

 

Lately when using GoToMyPc I can get as far as the Host PC  Lock screen but I am unable to open the login page.  Screen freezes far a bit then reboots with the mouse controls rules and the lock screen. This happens from both android and window devices.  I can get access if I leave my PC unlocked.  Not optimal.

 

GoToMyPC version: 2022.8.3585

Status: Ready

Service: Not running as a service

 

PC: Windows 10 Pro

 

Anybody have this problem and fixed it?

 

Thanks.  DareIng

  • Hi @DareIng, welcome to the community.

     

    I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi @DareIng, welcome to the community.

     

    I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).

     

     

    • DareIng's avatar
      DareIng
      New Contributor

      Thank you.  Took a couple of times to get it to reinstall but it finally took hold, 

       

      Solution Accepted.  "Bing!!"

       

      Dare