GoToMyPC speed connection delay.
As of February 17th, there was no problem using GoToMyPC before.
However, after February 17, many users are reporting the performance or connection issue of GoToMyPC.
For example, the display of host PC is delayed, the connection is cut off, or the existing resolution is changed so that only a part of the screen of the Host PC is shown, which interfere company employee’s works.
When reconnecting, the original resolution (default) of the host PC is sometimes returned.
According to our research as of now, more than half of all GoToMyPC users in our office are experiencing this problem.
I suspected that it might be a network problem, so I checked the traffic usage through a monitoring tool provided by my ISP, but any issue has not been found.
The temporary workaround to this issue are rebooting the host PC or reconnecting after shutting down GoToMyPC.
However on February 19th, there were two other feedbacks that some employees could not even connect to the GoToMyPC site.
Currently, in our office, the number of people working from home is increasing due to the increase in the number of corona infected, and it is very important to use GoToMyPC in the changed work type.
We ask for active support from you so that we can solve the problem ASAP.
- It's been a long time since I wrote this. I couldn't send additional data because of something else, but the symptoms seem to have gradually disappeared after posting. However, it is identifying the symptoms that occurred when many users accessed at the same time.
