The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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How to fix GoToMyPC host offline or connection issues
[Latest updates as of Jan-23-2023 1:30 PM EST ]
In order to provide more reliable and faster connections. GoToMyPC is doing some major maintenance this weekend and needs support from you all. This change is aimed at increasing the connection speed and availability of your computers, but this one-time large-scale maintenance activity may cause about 5% of machines to go offline or not be connectable. Following is the remedy to get them back online and connectable.
- Restart the GoToMyPC services on the host computer. Give it 5-10 minutes to come online and then try connecting.
- If restarting the service does not resolve the issue, reboot the host computer. Give it 5-10 minutes to come online and then try connecting.
- If both of the above have not worked the next option that can be tried is uninstalling and reinstalling GoToMyPC on the affected computer.
We understand that it's not the best experience and we sincerely apologize for the inconvenience caused, however, we are looking forward to your support while we are upgrading our hardware capacity to serve you better.
[Old update posted on Jan-22-2023 2:22 PM EST ]
The below update is no longer valid and you do not need to try the IP address fix suggested below. Thank you for being welcoming and supportive GoToMyPC customers. We appreciate your help and patience.
In order to provide more reliable and faster connections. GoToMyPC is doing some major maintenance this weekend and needs support from you all.
This change is aimed at increasing the connection speed and availability of your computers,
but this one-time large-scale maintenance activity may cause about 5% of machines to go offline or not be connectable.
Following is the remedy to get them back online and connectable.
- Restart the GoToMyPC services on the host computer.
- If restarting the service does not resolve the issue, reboot the host computer.
- If neither restart of service or reboot resolve the issue,
- Please download this file
- Please note that it needs to renamed back from "PollServerIPPollServerIP V2.reg.pdf" to "PollServerto PollServerIP V2.reg"
In case after downloading, you do not see the file name as PollServerIP V2.reg.pdf it means that you would need to change settings in Windows Explorer to show the extension of files.
Here is how you can change that setting.
https://www.youtube.com/watch?v=z5FBLAagPIc
https://www.youtube.com/watch?v=F9nBdkg35nA
We sincerely thank you for your trust in GoToMyPC, and for your support and patience in making GoToMyPC faster and more reliable through this maintenance.
FAQ
Q: What this file does? can it harm my computer?
A: The file can be be opened in any text editor and its contents can be verified/reviewed.
It's a registry file which modifies only the GoToMyPC related registry value.
Q: What exactly this registry files does?
A: After this maintenance , you host computer needs to be reaching out to new ipaddress of GoToMyPC servers. While 95% of host machines are already able to reach to new ipaddress, about 5% machines are still referring to old ipaddress, causing them to be offline or have connection issues. Running this registry file will manually fix that issue by replacing old ipaddress with new. and its all related to GoToMyPC registry settings.
This registry file will not modify any other software or Windows settings.
Hi
We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:
My host computer is offline or unavailable
- Reboot your host computer.
Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
- On your client computer, check if the host computer you're trying to access is back online.
Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
- Check your computer's status again and try connecting.
My host computer is available but the connection is failing
- Log in to your account at https://www.gotomypc.com/members/login.tmpl.
- On the My Computers page, find your host computer and select .
- Wait a few minutes for the computer to restart.
- Try connecting again.
- Reboot your host computer.
45 Replies
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We are having the same issue.
Thank you for your patience.
Could you please try to ping "poll.gotomypc.com" and post here what does it show?
The ping won't work but at least, we will know which IP address it is referring to.Not working here either, 2 host PC's
We have been supplied this fix in relation to this weekend's outage.
However while running the reg file temporarily fixes connection issues, minutes later the host PCs are failing to connect again (the added registry entry is still there).
Tested with over 20 host PCs, is there still some outage?
We still cannot login. Same symptoms except the ones we try installing new or reinstalling show up as unconfigured now when logging into the website as a normal user.
Tried everything on multiple computers. What is really irritating is that we aren't getting any communications from GoTo. The last update is timestamped over 3 hours ago.
Here's what I see:
1. I change the PollServerIPs value to the 23.239.***.*** IP
2. I restart GTMPC
3. GTMPC connects okay and the host is available to connect
4. After 60 seconds g2start.exe automatically runs and re-starts GTMPC
5. The PollServerIPs value gets reverted back to 216.115.***.***,23.239.***.***
6. The GTMPC notification tray icon changes to Initializing, then to Disconnected from Internet
Yeah, I tried that. Restarting host pc didn't help. Restarting the Gotomypc service didn't help. Reinstalling the app didn't work either. Installing an earlier version of the app instead, as recommended by the telephone tech support people, also did not work. We are still showing most of our machines unable to connect and would like to know why this happens whenever a new Gotomypc release gets rolled out, because it seems like this happened the last two times, too.
What did you notice when the host connected to other IP?
There are 2 PollServerIPs . One works and one doesn't. I regedit to the one that works and then it gets changed back to the one that doesn't. Can the folks at GoToMyPC at least get it to stop breaking the fix while they do an actual fix? Please be better.
