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arifali's avatar
arifali
GoTo Contributor
3 years ago
Solved

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]
 
In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. This change is aimed at increasing the connection speed and availability of your computers, but this one-time large-scale maintenance activity may cause about 5% of machines to go offline or not be connectable. Following is the remedy to get them back online and connectable.
  • Restart the GoToMyPC services on the host computer. Give it 5-10 minutes to come online and then try connecting.
  • If restarting the service does not resolve the issue, reboot the host computer. Give it 5-10 minutes to come online and then try connecting.
  • If both of the above have not worked the next option that can be tried is uninstalling and reinstalling GoToMyPC on the affected computer.
We understand that it's not the best experience and we sincerely apologize for the inconvenience caused, however, we are looking forward to your support while we are upgrading our hardware capacity to serve you better.

 

[Old update posted on Jan-22-2023 2:22 PM EST ]
The below update is no longer valid and you do not need to try the IP address fix suggested below.  Thank you for being welcoming and supportive GoToMyPC customers. We appreciate your help and patience.

 

In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all.  

This change is aimed at increasing the connection speed and availability of your computers,
but this one-time large-scale maintenance activity may cause about 5% of machines to go offline or not be connectable. 

Following is the remedy to get them back online and connectable.

  • Restart the GoToMyPC services on the host computer.
  • If restarting the service does not resolve the issue, reboot the host computer.
  • If neither restart of service or reboot resolve the issue,

We sincerely thank you for your trust in GoToMyPC, and for your support and patience in making GoToMyPC faster and more reliable through this maintenance. 
 

FAQ

Q: What this file does? can it harm my computer? 
A: The file can be be opened in any text editor and its contents can be verified/reviewed. 
It's a registry file which modifies only the GoToMyPC related registry value. 

Q: What exactly this registry files does?
A:  After this maintenance , you host computer needs to be reaching out to new ipaddress of GoToMyPC servers.  While 95% of host machines are already able to reach to new ipaddress, about 5% machines are still referring to old ipaddress, causing them to be offline or have connection issues.  Running this registry file will manually fix that issue by replacing old ipaddress with new.  and its all related to GoToMyPC registry settings. 
This registry file will not modify any other software or Windows settings.

 

  • GlennD's avatar
    GlennD
    3 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     

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