Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
3 years ago

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    3 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

Josh Pillow's avatar
Josh Pillow
Active Contributor

GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

lkazanow's avatar
lkazanow
Visitor
3 years ago

Happening for us too. Started yesterday and is continuing today. I checked for updates on my host computer and it indicates that I am up-to-date. Any other suggestions?

 

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    3 years ago

    You'll need to contact GoToMyPC then and have them push out the correct/fixed client to your enviornment.