Forum Discussion

SAZickefoose's avatar
SAZickefoose
Active Contributor
3 years ago

Inability to launch a post-test

One of my training staff was facilitating a training yesterday afternoon. The post-test was visible in the training; however, she was unable to launch the test. Thankfully we have a plan b for this type of issue. Any ideas as to what the problem may have been?

  • GlennD's avatar
    GlennD
    3 years ago

    Hi SAZickefoose, welcome to the community.

     

    Were these one-off training sessions or are they part of a scheduled series? Do you have another session coming up? 

    If you have another session scheduled could you try starting it early as a test and check to see if the polls and tests are available and that you can launch them?

     

  • SAZickefoose's avatar
    SAZickefoose
    Active Contributor
    3 years ago

    This same thing happened this morning. My polls and the post-test were not available for launching in the live webinar. When reviewing the content setting up the course (scheduling the training) the polls and post-test are linked to the course. Any suggestions?

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi SAZickefoose, welcome to the community.

       

      Were these one-off training sessions or are they part of a scheduled series? Do you have another session coming up? 

      If you have another session scheduled could you try starting it early as a test and check to see if the polls and tests are available and that you can launch them?

       

      • SAZickefoose's avatar
        SAZickefoose
        Active Contributor
        3 years ago
        I think it was just a fluke. We have not been able to recreate the issue in live training or testing. We did have one other training where we had two presenters. One could not launch the test but the other could. Not sure what the issue was there either. Thanks for following up!