Forum Discussion

SSinclair's avatar
SSinclair
New Member
2 months ago

Admin Portal does not work in Microsoft Edge

Is anyone else experiencing issues trying to use/access the Admin Portal with the Edge browser? The error message says "the service ticket validation failed".  I have been using GoToWebinar with Edge...
SDenis_2's avatar
SDenis_2
Active Contributor
2 months ago

I just experienced the same exact error when I tried to sign into my account using Google Chrome as well. I got the same issue. I called in a ticket (21218788), and they advised me to try Edge (can't use that), so I opened it in my Firefox browser, and I was able to access my account.

KateG's avatar
KateG
GoTo Manager
2 months ago

SSinclair, SDenis_2 

Thanks for reporting this. Are you still experiencing this issue? I've tested on my side with Edge, Chrome, and incognito mode and I'm not getting the same message currently. 

Are you using the address admin.goto.com? 

  • SDenis_2's avatar
    SDenis_2
    Active Contributor
    2 months ago

    We use this address: https://authentication.logmeininc.com/login?service=https%3A%2F%2Fauthentication.logmeininc.com%2Foauth%2Fapprove%3Fclient_id%3Ddc09563b-c2f3-4156-8d5c-4747b8bdf2ad%26response_type%3Dtoken%26redirect_uri%3Dhttps%253A%252F%252Fdashboard.gotowebinar.com%252Fauthenticate.html%26state%3D%257B%2522path%2522%253A%2522https%253A%252F%252Fdashboard.gotowebinar.com%252F%2522%257D%26login_theme%3Dg2w&theme=g2w.

    The site is working fine so far today. I have been in and our of the site several times this morning approving registrants for our upcoming webinar.

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      SDenis_2 good to know it's working again. It may have been a temporary glitch. Let us know if it happens again. Thanks.