Forum Discussion

SSinclair's avatar
SSinclair
New Member
2 months ago

Admin Portal does not work in Microsoft Edge

Is anyone else experiencing issues trying to use/access the Admin Portal with the Edge browser? The error message says "the service ticket validation failed".  I have been using GoToWebinar with Edge...
KateG's avatar
KateG
GoTo Manager
2 months ago

SSinclair, SDenis_2 

Thanks for reporting this. Are you still experiencing this issue? I've tested on my side with Edge, Chrome, and incognito mode and I'm not getting the same message currently. 

Are you using the address admin.goto.com? 

SDenis_2's avatar
SDenis_2
Active Contributor
2 months ago

We use this address: https://authentication.logmeininc.com/login?service=https%3A%2F%2Fauthentication.logmeininc.com%2Foauth%2Fapprove%3Fclient_id%3Ddc09563b-c2f3-4156-8d5c-4747b8bdf2ad%26response_type%3Dtoken%26redirect_uri%3Dhttps%253A%252F%252Fdashboard.gotowebinar.com%252Fauthenticate.html%26state%3D%257B%2522path%2522%253A%2522https%253A%252F%252Fdashboard.gotowebinar.com%252F%2522%257D%26login_theme%3Dg2w&theme=g2w.

The site is working fine so far today. I have been in and our of the site several times this morning approving registrants for our upcoming webinar.

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    SDenis_2 good to know it's working again. It may have been a temporary glitch. Let us know if it happens again. Thanks.