Forum Discussion

skino2au's avatar
skino2au
Active Contributor
9 months ago

All Past & Future Webinars Are Gone From Dashboard??? Help!

We had a webinar finish about 13 hours ago and when logging in to gotowebinars today, we noticed all scheduled future webinars and all the past webinars are now gone from the dashboard! I upgraded to...
  • GlennD's avatar
    GlennD
    9 months ago

    The GoToWebinar service appears to be restored, I am able to access the dashboard, schedule and start a webinar. The team will update the status page once they are sure it is 100% stable.

     

ptpnsmoore's avatar
ptpnsmoore
New Member
9 months ago

Same for me. Have been in the telephone support queue for 17 minutes...

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    The Service Status page should be updated shortly: https://status.gotomeeting.com/  You can subscribe to it to receive alerts and service status updates automatically.

     

     

    • skino2au's avatar
      skino2au
      Active Contributor
      9 months ago
      Prob a good idea to update that page asap as that's the first place I checked before posting. Will ease people's minds that you are aware of the situation and that it's not isolated to individual users.
      • wgerard's avatar
        wgerard
        New Contributor
        9 months ago

        Agree - and error status message does not accurately describe issue - which is that created webinars have disappeared and are unable to collect signups.  Have been on phone on hold waiting for customer service for 25 minutes.