Forum Discussion

Active Contributor

8 months ago

All Past & Future Webinars Are Gone From Dashboard??? Help!

We had a webinar finish about 13 hours ago and when logging in to gotowebinars today, we noticed all scheduled future webinars and all the past webinars are now gone from the dashboard! I upgraded to...

GlennD
8 months ago
The GoToWebinar service appears to be restored, I am able to access the dashboard, schedule and start a webinar. The team will update the status page once they are sure it is 100% stable.

New Member

Same for me. Have been in the telephone support queue for 17 minutes...

GoTo Manager

8 months ago

The Service Status page should be updated shortly: https://status.gotomeeting.com/ You can subscribe to it to receive alerts and service status updates automatically.

skino2au
Active Contributor
8 months ago
Prob a good idea to update that page asap as that's the first place I checked before posting. Will ease people's minds that you are aware of the situation and that it's not isolated to individual users.
- wgerard
  New Contributor
  8 months ago
  Agree - and error status message does not accurately describe issue - which is that created webinars have disappeared and are unable to collect signups. Have been on phone on hold waiting for customer service for 25 minutes.
- GlennD
  GoTo Manager
  8 months ago
  The status page is updated and we are working to restore service. Once service is restored I will update you here so there is no real need to hold on the phone as support will direct you to the service status page for updates.
  - wgerard
    New Contributor
    8 months ago
    Hey Glenn - thank you for the heads up. Do you perchance have any update on status, timing of resolution?
    
    Thanks much,
    
    Will
- GlennD
  GoTo Manager
  8 months ago
  The GoToWebinar service appears to be restored, I am able to access the dashboard, schedule and start a webinar. The team will update the status page once they are sure it is 100% stable.