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HappyTubeGuy's avatar
HappyTubeGuy
New Member
10 months ago

Alt+Tab not working properly

Hello, I attend a GoToWebinar most days in Windows 11, and the desktop webinar software does not operate properly with Windows alt+tab application switching feature. For instance, if I am viewing t...
KateG's avatar
KateG
GoTo Manager
10 months ago

Hi HappyTubeGuy 

Thanks for getting back to me. I tested as an attendee and see there is not an option to pop-out/merge if the webinar is on the classic version, so those instructions won't help. 

Trying as an attendee on my end, viewing the webinar in the browser, using alt+tab, I could switch between the webinar and an open window without any issue. If I had multiple windows open, I had to choose the webinar screen on the far right. 

I apologize if this isn't behaving as you expect. Typically, if your case was escalated to T2, it means our team has thoroughly reviewed and it sounds like they couldn't find a bug. I will share your feedback with the team. 

HappyTubeGuy's avatar
HappyTubeGuy
New Member
10 months ago

Hello,

I uninstalled GoToMeeting and tried running the webinar as an attendee in a browser, and the alt-tab function works properly.

Level 2 support didn't say that they didn't find a bug. What they said is that the behaviour with GoToMeeting is "expected". The level 1 tech viewed the behaviour when remoting into my computer and she called it "strange". Strange behaviour isnt' expected and I believe the desktop software has a bug that prevents alt-tab from working properly. Since I can't get the problem resolved I'll continue using a browser.

thanks,

Doug