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NWC_GTW_Admin's avatar
NWC_GTW_Admin
Active Contributor
6 years ago
Solved

Approval settings are always displayed "Automatic"

When I edit an event on my dashboard, Approval always shows up as automatic.
The event behaves as Manual, but it's very confusing.

In addition, items such as SURVEY may not be displayed with the set contents.

Once set, the profile seems to change correctly, but it is very confusing that it does not display correctly on the dashboard, which is the user interface, so please correct it.

Thank you.

  • AshC's avatar
    AshC
    6 years ago

    [UPDATE]   This issue should be resolved as of 10/8/20.   Please let us know if you see otherwise thereafter.

     

      Rest assured that the changes you make to the schedule are actually updating to the webinar ---- this is just a superficial problem at the moment. 

     

    I expect a full resolution within the coming days.

13 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Sorry about the delay, this issue should be fully resolved now.

  • tomdupon's avatar
    tomdupon
    New Member
    6 years ago

    Hi everybody,

     

    I have created a recorded webinar with manual approval.

    When I return to this webinar and have a look at the registration settings afterwards, they seem to have returned to automatic approval...

     

    Am I doing something wrong? Anyone with similar experiences who can help me out?

     

    thanks in advance

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Event-ful  I am waiting for an update from the team this week and hope to have more info soon.

  • Event-ful's avatar
    Event-ful
    Active Contributor
    6 years ago

     

    Hello,

     

    we are running into issues trying to change the registration from Automatic Approval to manual.  It saves ok when changing, but if I go to dashboard and return the event set up, it has reverted back to automatic.  Any tips?

     

    thanks in advance

  • Event-ful's avatar
    Event-ful
    Active Contributor
    6 years ago

    Hello,

     

    we are running into issues trying to change the registration from Automatic Approval to manual.  It saves ok when changing, but if I go to dashboard and return the event set up, it reverts back to automatic.  Any tips?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    [UPDATE]   This issue should be resolved as of 10/8/20.   Please let us know if you see otherwise thereafter.

     

      Rest assured that the changes you make to the schedule are actually updating to the webinar ---- this is just a superficial problem at the moment. 

     

    I expect a full resolution within the coming days.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Right ---- this is superficial only as far as we can tell.  Thanks or your patience while we work to resolve the web site updates.

  • Kris6's avatar
    Kris6
    Active Contributor
    6 years ago

    So it looks like I am getting emails, but every time I reload the page it goes back to "No Notification". 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi Kris6

    Sorry about the confusion there.  I'm aware of some website visibility issues that may be related.  Are you certain this function is not saving after you make the change online and then register yourself? 

  • Kris6's avatar
    Kris6
    Active Contributor
    6 years ago

    For the past few days, on my events when I select "Send Email" under the "Registration notification" section...when I reload the page, it goes back to "No Notification".  So I'm not getting any email notifications when I get registrations. 

     

    Does anyone know of a solution to this bug?