Forum Discussion

NWC_GTW_Admin's avatar
NWC_GTW_Admin
Active Contributor
5 years ago

Approval settings are always displayed "Automatic"

When I edit an event on my dashboard, Approval always shows up as automatic. The event behaves as Manual, but it's very confusing. In addition, items such as SURVEY may not be displayed with the se...
  • AshC's avatar
    AshC
    5 years ago

    [UPDATE]   This issue should be resolved as of 10/8/20.   Please let us know if you see otherwise thereafter.

     

      Rest assured that the changes you make to the schedule are actually updating to the webinar ---- this is just a superficial problem at the moment. 

     

    I expect a full resolution within the coming days.

AshC's avatar
AshC
Retired GoTo Contributor

Hi NWC_GTW_Admin

Do you know if the update exists if you clear your browser's cache and log back into the website?

NWC_GTW_Admin's avatar
NWC_GTW_Admin
Active Contributor
5 years ago

After clearing the cache, I got the correct display only once.
However, after the second time, it will return to automatic and will not improve.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    [UPDATE]   This issue should be resolved as of 10/8/20.   Please let us know if you see otherwise thereafter.

     

      Rest assured that the changes you make to the schedule are actually updating to the webinar ---- this is just a superficial problem at the moment. 

     

    I expect a full resolution within the coming days.

    • Event-ful's avatar
      Event-ful
      Active Contributor
      5 years ago

      Hello,

       

      we are running into issues trying to change the registration from Automatic Approval to manual.  It saves ok when changing, but if I go to dashboard and return the event set up, it reverts back to automatic.  Any tips?

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        Event-ful  I am waiting for an update from the team this week and hope to have more info soon.

  • Kris6's avatar
    Kris6
    Active Contributor
    5 years ago

    For the past few days, on my events when I select "Send Email" under the "Registration notification" section...when I reload the page, it goes back to "No Notification".  So I'm not getting any email notifications when I get registrations. 

     

    Does anyone know of a solution to this bug?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hi Kris6

      Sorry about the confusion there.  I'm aware of some website visibility issues that may be related.  Are you certain this function is not saving after you make the change online and then register yourself? 

      • Kris6's avatar
        Kris6
        Active Contributor
        5 years ago

        So it looks like I am getting emails, but every time I reload the page it goes back to "No Notification".