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CandleCharts1's avatar
CandleCharts1
Active Contributor
6 days ago

Attendees having a lot of issues receiving their confirmation email including their login link

We have always had an issue with attendees who register who just never receive their login link/confirmation email.  We always tell them to check their spam/junk/social/promotional folders in the email inbox.  But recently we have reports of many more.  This has caused frustration for the attendee as well as our team who then has to reply to emails saying that they never received their login links.

 

Is there anyone who can provide helpful tips/tricks on how to improve this?

thanks in advance

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  • CandleCharts1's avatar
    CandleCharts1
    Active Contributor
    6 days ago

    thanks for the reply.  seems like we get a lot of yahoo email address having this issue

  • KateG's avatar
    KateG
    GoTo Manager
    6 days ago

    Hi CandleCharts1 

    Nice to see you. 

    Aside from checking spam/junk you may also want to suggest thy have the confirmation email address - customercare@gotowebinar.com is whitelisted in their email settings, some email services filter out this email address. Are you noticing any particular domain or company in particular is not receiving the email? 

    If you aren't already, you can resend the confirmation email by accessing the attendees join link from the GTW dashboard.  

    Hope this helps, let us know if you continue to have issues.