The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

MarketingTeam's avatar
MarketingTeam
Active Contributor
9 months ago
Solved

Billing Portal

Hi, I'm trying to access our billing page but am receiving the below: ERROR ACCESS DENIED Please click here to logout and try again.
  • KateG's avatar
    KateG
    9 months ago

    Hi MarketingTeam 

    Thanks for the additional detail. I checked with the team, the billing contact is the person who has access to the billing portal. The email that you are using here in Community is not the email on the contract. 

    If you know what email that is, can you try that. If if still doesn't work or to get access, you can reach out to customer support who can assist. 

     

MarketingTeam's avatar
MarketingTeam
Active Contributor
9 months ago

Hi Kate,

Thank you for the note.

I'm just trying to access the area where I can see out last bills for using GoTo.

If that isn't the online billing section, where can I go about doing so?

Thanks.

KateG's avatar
KateG
GoTo Manager
9 months ago

Hi MarketingTeam 

Thanks for the additional detail. I checked with the team, the billing contact is the person who has access to the billing portal. The email that you are using here in Community is not the email on the contract. 

If you know what email that is, can you try that. If if still doesn't work or to get access, you can reach out to customer support who can assist.