Forum Discussion

Innovation1's avatar
Innovation1
New Contributor
2 years ago

Broadband speed for running a webcam

I was running a webinar from our offices, the computer was Lan connected, when we first started the webinar we had a notification saying internet speed slow may affect the webinar, we immediately did...
  • KateG's avatar
    KateG
    2 years ago

    Innovation1 checking with the team, 46mpbs should be enough. It appears that something else, beyond the internet speed, may be causing the issue. If you are using Windows you may want to try this connection wizard to test your setup. If that doesn't help, you can reach out to customer support who can review your setup. 

Innovation1's avatar
Innovation1
New Contributor

Hello, 

 

Yes, all of the system requirements have been met.

 

We also get a message at the very launch of a webinar saying the internet speed is low and it may affect the webinar, as mentioned when I do a speed test it is running at 46/47Mbps what speed is optimum ?

 

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi Innovation1  46mps may be a bit slow if you are planning to use webcams and share videos. As the warning message indicates, you may experience issues.  You can disable any unnecessary apps while hosting the webinar, and avoid sharing webcams while presenting and sharing screens. You might also want to dial into the conference call instead of using the built-in VoIP.

  • Innovation1's avatar
    Innovation1
    New Contributor
    2 years ago

    Ok, what would be optimum speed for running a webinar using webcams and sharing screens.

     

    Thanks

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Innovation1 checking with the team, 46mpbs should be enough. It appears that something else, beyond the internet speed, may be causing the issue. If you are using Windows you may want to try this connection wizard to test your setup. If that doesn't help, you can reach out to customer support who can review your setup.