Forum Discussion

MichaelAPT's avatar
MichaelAPT
New Contributor
4 years ago

Can I move a registration from one class to another?

I'm still fairly new to using GoToWebinar and have an issue I haven't had to deal with, and that's moving a person from one class to another.

 

This registrant has a conflict and asked if they can have their registration moved from one class date to another. 

 

Is there a way this can be done without the need to cancel their registration and refunding their payment, and then requiring them to re-register for another class?

 

Thanks in advance.

  • AshC's avatar
    AshC
    4 years ago

    MichaelAPT  At this time there is no function to re-register participants into different webinar schedules.  You would have to enter their information manually by using the registration link itself.

     

    In the future we may consider allowing for more 'import' options from a client list.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    MichaelAPT  At this time there is no function to re-register participants into different webinar schedules.  You would have to enter their information manually by using the registration link itself.

     

    In the future we may consider allowing for more 'import' options from a client list.

    • MichaelAPT's avatar
      MichaelAPT
      New Contributor
      4 years ago

      Yes, it would be nice if there was an easy way to move a registration from one date/class to another without the need of re-registering and refunding a payment. 

       

      My clientele/students work in the public safety career field where they have changes to their work schedules frequently.   It would be great if I could easily work with them when they have to change a class date at the last moment.

       

      Thanks for the reply.