Forum Discussion

thaqiftaher's avatar
thaqiftaher
New Contributor
3 months ago

Cannot access payment method as super admin and no support for Malaysia phone number

Hi, I have 2 items here and hopefully someone from GoToWebinar can answer this. 1. I am trying to change my card and it seems that the system asking me to update in the admin center. When I naviga...
KateG's avatar
KateG
GoTo Manager
3 months ago

Hi thaqiftaher 

I'm sorry you are having issues accessing the billing portal, it does look like you were able to update the credit card, on 3/3. You would need to add another GTW subscription, it appears the last one expired. 

I've also created a case for you, in case you are still having issues. Someone from the support team will reach out soon. Thanks for your patience. 

  • thaqiftaher's avatar
    thaqiftaher
    New Contributor
    3 months ago

    Let me try adding another subscription