Forum Discussion

thaqiftaher's avatar
thaqiftaher
New Contributor
30 days ago

Cannot access payment method as super admin and no support for Malaysia phone number

Hi, I have 2 items here and hopefully someone from GoToWebinar can answer this. 1. I am trying to change my card and it seems that the system asking me to update in the admin center. When I naviga...
KateG's avatar
KateG
GoTo Manager
29 days ago

Hi thaqiftaher 

I'm sorry you are having issues accessing the billing portal, it does look like you were able to update the credit card, on 3/3. You would need to add another GTW subscription, it appears the last one expired. 

I've also created a case for you, in case you are still having issues. Someone from the support team will reach out soon. Thanks for your patience. 

  • thaqiftaher's avatar
    thaqiftaher
    New Contributor
    29 days ago

    Let me try adding another subscription