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Forum Discussion

EyeOn's avatar
EyeOn
New Contributor
6 years ago
Solved

Cannot register using Internet Explorer 11

Hi Everyone,   Invitees of my webinar complain that they cannot register if they use Internet Explorer 11. Registration page is "loading" endlessly. For other browsers (e.g. Edge, Chrome, etc.) it ...
  • AshC's avatar
    AshC
    5 years ago

    I'm sorry we have no remaining support for Internet Explorer web browsers.  There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft.  The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download). 

     

     

     

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

livesubscribe  Can you try an in-private browsing window in IE to see if the page loads correctly? 

livesubscribe's avatar
livesubscribe
Active Contributor
5 years ago

Hi,

Thanks for looking into this.

 

InPrivate browsing does not help, I get the same spinning circle.

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I'm sorry we have no remaining support for Internet Explorer web browsers.  There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft.  The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download). 

     

     

     

  • cool5's avatar
    cool5
    New Contributor
    5 years ago

    Hey AshC, any update?

  • cool5's avatar
    cool5
    New Contributor
    5 years ago

    Hello,

    I just signed up to the forum because we're having the same issue. Please fix ASAP as our  clients can't work.
    AshC  connecting to a webinar is not the problem (which is why https://support.goto.com/webinar/help/join-a-test-session-g2w060001 works fine) the spinning circle problem is only happening on the Registration/invite page.

     

    Thanks 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I've double checked that IE 11 should still be supported by Microsoft as well.  Within the upcoming months they plan to stop support, and move all customers over to the Edge browser.

     

    My only other thought for Explorer might be to check any plugins that may be blocking certain urls.  You can always use this test event we have running to confirm the connection: https://support.goto.com/webinar/help/join-a-test-session-g2w060001