Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Charges related to Webcast Mode ... OpenVoice

Hello, We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
Ken4's avatar
Ken4
Frequent Contributor

Last week heard back from Tech support via an email stating, The webinar was offered as toll free, reason for the charges. I replied back to tech support stating, Webcast Mode does not offer toll free or phone option to registrants/attendees only offers it as an option to Organizers/panelist so again, how can I have 5,700 integrated phone minutes since we only had one speakers for those events on for 120 minutes.

 

Last Friday I Asked the support person if we could set up a phone call to discuss. Haven't heard back yet

KateG's avatar
KateG
GoTo Manager
2 years ago

Ken4 thanks for the update, can you PM me the case number you are waiting on and I can check the status? 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Ken4 I reached out to the agent assisting you and let them know that you would like a callback.