Exciting changes are coming as we upgrade our community website. You may notice a fresh new look and some differences in how things work. We will post more details soon and can’t wait to welcome you to our improved space!

Forum Discussion

Chris Droessler's avatar
Chris Droessler
Respected Contributor
5 years ago

Closed Captions via PowerPoint - Difficulty using Windows

I have been using the closed captions in PowerPoint to have live closed captions in GoToWebinar using a Macintosh computer, but am having difficulty getting the full effect using Windows 10.   Re...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Chris Droessler  The fact that some but not all captions are working is very strange.  Are you sharing the entire screen, or just the part where PPT slides are shown? 

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    I am sharing the entire screen, a second display connected to the computer.  A colleague on her Windows computer as Presenter in GoToWebianr experienced the exact same issue.  

     

    Our experience is that on Windows, the closed captions in PowerPoint work for people local to the computer but will not hear voices coming from remote people via GoToWebinar.

     

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      OK, I see what you mean.  I'll see if this behavior is known for Windows users. 

       

      We are also working on a GoTo solution that should accomplish the same goals.  More info to come on that soon... 

      • Chris Droessler's avatar
        Chris Droessler
        Respected Contributor
        5 years ago

        I played around with some settings today and might have a solution.  I'm going to try it out on a real webinar tomorrow,