Forum Discussion

Chris Droessler's avatar
Chris Droessler
Respected Contributor
4 years ago

Closed Captions via PowerPoint - Difficulty using Windows

I have been using the closed captions in PowerPoint to have live closed captions in GoToWebinar using a Macintosh computer, but am having difficulty getting the full effect using Windows 10.   Re...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

It sounds like this may be the result of a poor external microphone.  Are you able to test with a different PC or an external mic? 

Chris Droessler's avatar
Chris Droessler
Respected Contributor
4 years ago

This exact same setup with external microphone and speakers works flawlessly on a Macintosh computer.

 

I'm using a $400 AKG professional microphone running through a Shure x2u to convert to USB.

 

This has been tried on two different Windows computers with the same poor results.

 

I'm hoping there is some secret check box deep in the Windows settings that will make this work.