The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Date for the certificate
When creating an on demand webinar there's no way to send a follow up email after the attendee has watched it - the follow up email is sent 1 hour after the end date which has to be amended every day/week/month to make sure people aren't waiting a year to hear from me. This also means the date on the certificate is always after the date the webinar was watched. Is there a way round this?
1 Reply
Hi carolanne
Welcome to the Community. At this time, there isn't an option to send a follow-up email immediately after an on-demand webinar is viewed. As you mentioned, follow-up emails are sent after the scheduled end date, and if enabled, they will include a certificate.
The certificate date will either reflect the scheduled end date of the webinar or can be customized to a specific date of your choosing (for example, the original date the webinar recording was made available). However, it won't be tied to the date the on-demand webinar was actually viewed by the attendee.
To achieve more precise follow-up timing, you can adjust the webinar's timeframe settings to create a smaller window for follow-up emails.
Additionally, we encourage you to share your suggestion for more customizable emails and certificates for on-demand webinars in our Community Idea Forum where the team reviews ideas for future feature updates.
