garybravo In that case I would recommend giving our toll-free support a call so they can host a test webinar with you to see what is happening on your home computer.
The GoTo Opener is the app that checks for and installs the desktop software when you join a webinar. It also launches the desktop software whenever you join a webinar in the future, so you should be set and ready to go for any webinars you have registered for.
Hi Glenn,
Thank you for your help thus far.
I had a webinar I needed attend this morning, I did as you said, clicked the link and still opened in a Chrome tab unfortunately despite having the GoTo Opener app installed.
Something I have done or am doing wrong.
I forwarded the webinar event to my work laptop email and was able to join the webinar on an app it downloaded and installed.
No joy at home, where I watch most, keeps opening in a Chrome tab.
As I say, something is wrong or something I am doing.
I have another webinar to attend at 12 noon tomorrow and will be wfh.
Thank you
Gary
garybravo In that case I would recommend giving our toll-free support a call so they can host a test webinar with you to see what is happening on your home computer.
