Forum Discussion

DariaD's avatar
DariaD
New Contributor
3 years ago
Solved

Email settings for Virtual Events

Hi all,    While setting the parameters for Virtual event, I have realised, that the Emails settings are unavailable for changing. It only allows to change the Name and Email address, but not the f...
  • KateG's avatar
    KateG
    2 years ago

    Hi mikeseed1 welcome to the GoTo Community. 

     

    I checked with the team, and after careful consideration and analysis of user needs, we want to be upfront and transparent with you. Currently, Virtual Event enhancements are not part of our immediate roadmap. Virtual Event email enhancements are still a possibility, but we can't commit to a timeline at this stage. 

     

    I understand that this feature is of interest and importance to you and have shared your feedback with the team. Thank you for your understanding and patience as we navigate these decisions. Please continue to share your thoughts and suggestions with us. 

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi DariaD welcome to the GoTo Community. It does appear that you are unable to modify the frequency of emails when scheduling a virtual event. Could you share details around the event you are planning? Are there multiple sessions for several days? Will the same attendees be at all events, etc.? There may be other options that I can suggest. Thanks! 

mikeseed1's avatar
mikeseed1
New Contributor
2 years ago

I am facing the same issue. 
We have organised a Virtual Event to run one session over four days. We only want to have a single registration for all of these sessions, not 4 separate registrations. 

We cannot edit or change any of the emails for the registration confirmation/reminder/follow-up. They seem to be locked with no chance to edit them. I have spoken to a support representative and they confirmed that the emails will be sent to all registrations and cannot be stopped/altered. 

Since this issue has been first reported 7 months ago and it still is an issue then I am not confident it will be resolved imminently since we want to now open our registration. 

Can you give an update about the timeline to solving this?

Thanks. 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi mikeseed1 welcome to the GoTo Community. 

     

    I checked with the team, and after careful consideration and analysis of user needs, we want to be upfront and transparent with you. Currently, Virtual Event enhancements are not part of our immediate roadmap. Virtual Event email enhancements are still a possibility, but we can't commit to a timeline at this stage. 

     

    I understand that this feature is of interest and importance to you and have shared your feedback with the team. Thank you for your understanding and patience as we navigate these decisions. Please continue to share your thoughts and suggestions with us. 

    • mikeseed1's avatar
      mikeseed1
      New Contributor
      2 years ago

      Hi KateG 

      Thanks for the clarity on your position. 

      I would argue that the problem is more fundamental than "email enhancements". Currently it is impossible to stop emails being sent automatically to registrants and no way to edit those emails templates. That is a fundamental use-case that is not supported with Virtual Events, more than just an "enhancement". 

       

      I don't see why the functionality for Virtual Events should be any different to that which you already offer with the standard webinar, but that is your decision. 

       

      From our point of view, we will have to look at another platform to satisfy our future webinar needs.

      Thanks

      Mike