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Error message when playing an uploaded video
Uploaded three MP4 videos to played during an upcoming webinar. Did a test/rehearsal today and when we try to play the videos, we get a message saying "Sorry, this portion of the webinar cannot be vi...
Thank you. I have not found any other reports of similar issues recently and from your description I suspect the issue was with the initial upload, possibly the files were corrupted or incomplete.
Please let us know if you had any issues playing them today in the live event. I assume you are using GoToWebinar Classic and have not opted into the beta program which uses the newer GoTo App?
The videos played correctly! I have another webinar on 10/17/23 which also has a video, so I'm crossing my fingers for that one as well. And this is the first I have heard of a newer GoToWebinar app so I assume I am using the classic version. Thanks.
