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klimt26's avatar
klimt26
Active Contributor
2 months ago

GoToWebinar and MacOS Tahoe 26

Good morning everyone, I updated to macOS Tahoe. GoToMeeting works BUT it is impossible to use the right button or the arrow on the Staff tab. This problem means that they are unable to deactivate ...
klimt26's avatar
klimt26
Active Contributor
2 months ago

Hi Kate, today accessing the page I notice that the issue appears to be resolved. Do you happen to have any news about it? I work as an administrator of various webinar paths and I need to be able to manage the other speakers.
I don't think the new experience is suitable for my situation.

I look forward to hearing from you. Thank you.

KateG's avatar
KateG
GoTo Manager
2 months ago

HI klimt26​ 

That's interesting, I haven't received a notice that it has been resolved. Are you still on Tahoe? Are you now able to unmute, dismiss and promote attendees? 

  • klimt26's avatar
    klimt26
    Active Contributor
    2 months ago

    Hi Kate, yes, I'm still using Tahoe but the problem is still present. Can you check by when this bug can be fixed please. The solution of using new experience is not feasible for me that I have to have administrator functions during webinars.

    Thank you very much.

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      klimt26​ thanks for getting back to me. 

      At this stage, we do not have a timeline for when a fix will be available for the issue you’re experiencing in the classic experience.

      Could you please share more details about why using the new experience may not be feasible for your needs? Understanding your specific challenges or requirements will help us better support you, as well as provide valuable feedback that I can share with the team. I look forward to hearing from you. 

      • klimt26's avatar
        klimt26
        Active Contributor
        2 months ago

        I'll explain my fear Kate. I manage webinars in which over 800 people sometimes participate. Many events have already been scheduled. My fear is that using the new experience version there will be repercussions on the participants as they are forced to download a new version of the software, become familiar with it, etc.