The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
GoToWebinar and MacOS Tahoe 26
Good morning everyone, I updated to macOS Tahoe. GoToMeeting works BUT it is impossible to use the right button or the arrow on the Staff tab. This problem means that they are unable to deactivate ...
HI klimt26
That's interesting, I haven't received a notice that it has been resolved. Are you still on Tahoe? Are you now able to unmute, dismiss and promote attendees?
Hi Kate, yes, I'm still using Tahoe but the problem is still present. Can you check by when this bug can be fixed please. The solution of using new experience is not feasible for me that I have to have administrator functions during webinars.
Thank you very much.
klimt26 thanks for getting back to me.
At this stage, we do not have a timeline for when a fix will be available for the issue you’re experiencing in the classic experience.
Could you please share more details about why using the new experience may not be feasible for your needs? Understanding your specific challenges or requirements will help us better support you, as well as provide valuable feedback that I can share with the team. I look forward to hearing from you.
I'll explain my fear Kate. I manage webinars in which over 800 people sometimes participate. Many events have already been scheduled. My fear is that using the new experience version there will be repercussions on the participants as they are forced to download a new version of the software, become familiar with it, etc.
klimt26, Thanks for getting back to me. I understand that a smooth attendee experience is crucial, especially with such large webinar audiences and already planned events.
GoTo Webinar’s new experience is designed specifically to minimize disruption for both organizers and participants. When running a scheduled webinar, attendees do not need to download any new software; they can join directly from their web browser. This helps eliminate the downloading needed with the classic experience. When you switch to the new experience, your attendees will automatically be on the new experience as well.
Have you tested it yet? It's easy to switch to new experience and switch back to classic in the dashboard.
We are here to help in the Community with any questions and feedback when you try the new experience. Just let us know.
