The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Gotowebinar Certificate gives error page
An attendee received the link to download the certificate, but the link leads to an error page that says: Oops, an error occurred when downloading your certificate. Please try again later. I tr...
Thanks for the answers. I found the problem. The email client of the attendee transformed the certificate link and every time there is an & it put a code, & so they need to remove amp; from the hyperlink, then it works.
nephwebinar Do you know if certificates have worked for this attendee before?
If you tested the link from your own PC, then it could be an issue with the link generated by GoToWebinar itself. We'd want to file a ticket for Engineering to examine the process there, in order to find out what actually failed. If you have a copy of the email sent to the Attendee, then please call directly into Customer Support when you have time to create a case with us.
Every now and then I will click the link in an email to see my GoToWebinar certificate. I watch the ball spin for a minute, and then I give up. It has been a long time since I have seen a certificate. Firefox on a Mac.
