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Forum Discussion

nephwebinar's avatar
nephwebinar
Active Contributor
5 years ago
Solved

Gotowebinar Certificate gives error page

An attendee received the link to download the certificate, but the link leads to an error page that says:  Oops, an error occurred when downloading your certificate. Please try again later.   I tr...
  • nephwebinar's avatar
    nephwebinar
    5 years ago

    Thanks for the answers. I found the problem. The email client of the attendee transformed the certificate link and every time there is an & it put a code, &  so they need to remove amp; from the hyperlink, then it works.

nephwebinar's avatar
nephwebinar
Active Contributor
5 years ago

Thanks for the answers. I found the problem. The email client of the attendee transformed the certificate link and every time there is an & it put a code, &  so they need to remove amp; from the hyperlink, then it works.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

nephwebinar  That's interesting.  Thanks for the follow up here.