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GoToWebinar for attendees opening in browser only
We are conducting webinars using GoToWebinar - Lite Plan and after registration attendees are getting an email to join the webinar all of them are getting invite with global.gotowebinar.com/XXXXXXX ...
In the Lite version the Attendees have to use a web browser or mobile app to connect to the webinar. They can NOT use the desktop app.
If you want your Attendees to join the webinar using the desktop app, then you need to upgrade your account to the Standard or higher plan.
In the Lite version the Attendees have to use a web browser or mobile app to connect to the webinar. They can NOT use the desktop app.
If you want your Attendees to join the webinar using the desktop app, then you need to upgrade your account to the Standard or higher plan.
Hi Chris,
We conducted our webinar in May with the Lite plan and participants were able to attend it through the desktop application. I have tried two options -
1. When I am creating a new webinar by using the Copy Webinar feature from past events then attendees are able to join from the desktop application.
2. When I have created a new webinar then attendees are not able to join from the desktop application and forcing them to join by web.
I appreciate your prompt action as we are having a hard time and losing our credibility.
It appears you are getting lucky using the Copy Webinar function to access a feature that you have not purchased.
